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Please be aware that reliance on any vehicle history report provided by our platform is at your own discretion. We are not liable for any decisions made based on the information contained in our reports.

1. Conditions for a Refund

A refund will only be considered if all of the following conditions are met:

• The refund request is made within 7 days from the transaction date.
• The reason for the refund is valid according to our policy.

2. Valid Reasons for a Refund

A refund may be granted under the following circumstances:

• The purchased report was not delivered within 24 hours or due to a technical issue on our end.
• The report contains no data despite being generated and accessed.
• A duplicate transaction was mistakenly charged to the customer’s payment method.

3. Invalid Reasons for a Refund

Refunds will not be issued under the following circumstances:

• The report contains data from verified third-party databases, even if it does not include specific details the customer expected.
• The vehicle history report does not match expectations due to missing or unavailable data from external sources.
• The customer provided incorrect vehicle details (e.g., incorrect VIN or license plate number) at the time of purchase.
• Delays in report generation or delivery.

4. Requesting a Refund

If you believe your refund request is valid, please email the following details to records@carvin.info:

• Subject: Refund Request
• Your full name
• Email address used for the purchase
• Vehicle VIN (for which the report was generated)
• Reason for the refund
• Date of purchase
• Payment method used

Transaction ID or last four digits of your payment card

5. Additional Refund Terms

Processing Time: Refund requests will be reviewed within 5-10 business days, and responses will be provided accordingly.

Refund Payment Method: Refunds will be issued using the original payment method whenever possible. If technical issues prevent this, an alternative refund method may be arranged.

6. Final Notes

Subscription Terms: If any subscription-based services are introduced, details regarding automatic renewals and cancellations will be outlined in our Terms & Conditions.

Liability Disclaimer:

CarVin.info is not responsible for any financial decisions or purchases made based on the information in our reports.

No Legal Advice: 

This Refund Policy does not constitute legal advice, and any disputes are subject to applicable law and jurisdiction.

By purchasing a report from CarVin.info, you acknowledge that you have read, understood, and agreed to this Refund Policy.